301 COMMONS PARK S.

STAMFORD CT 06902

We’re open Monday – Friday, 10:30 a.m. – 5:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

The prices of our products vary according to the type, location, shipping method, and warehouse you selected. You can view the shipping fees on each product page and at checkout.

WE ONLY OFFER FREE SHIPPING UNLESS YOU REQUEST A SPECIAL ORDER. 


1.Ensure to have selected the correct delivery country in the “Ship to” field on the top of each page


2.Select a warehouse


3.Choose a shipping method;


4.An estimate of the shipping fees will be shown as you can see in the example here below

Which payment methods are accepted in the Online Shop?

WE ACCEPT

  1. ALL MAJOR CREDIT CARD
  2. PAYPAL PAYEMENTS
  3. CHECKS
  4. WIRE TRANSFER BANK TO BANK ONLY
  5. WE DO NOT ACCEPT CASH MAIL 
  6. WE DO NOT ACCEPT WESTERN UNION

 

How long will delivery take?
Shipping method(s) Shipping time Tracking information
Standard Mail Register 7-20 business days Tracked
USA Priority Mail 7-15 business days Tracked
Ocean Shipping 40-50 business days Tracked
Electric Vehicle Direct Mail 12-19 business days Tracked
Standard Shipping 7-20 business days Not Tracked
Expedited Shipping Service 5-8 business days Tracked
EMS Express Mail Service 7-15 business days Tracked
Priority Air Mail 7-15 business days Tracked
Air Parcel Register 7-20 business days Tracked
How secure is shopping in the Online Shop? Is my data protected?

Let me just say this and keep it short. We will not share your info with anyone. we only use your info for order purpose only. 

We will not save your card or personal info. sorry to say you will have to enter your card info every-time you place an order. 

What exactly happens after ordering?

After Ordering You will get an email receipt. please be sure to put the right email or go back and edit the account info. 

We ship within 2-5 days. if the order is back order you will get an email from us with an ETA. 

backorder. you have the right to cancel before it ship. 

You cannot cancel order that has been ship or en route to your destination. 

we will not pay for return shipment

Do I receive an invoice for my order?

We Generate invoices or receipt to your email you provide to us on the order page / checkout page. 

Send us an email




This is form is just for demo purpose. No inquiries will be answered.