Returns, 100% Full Refunds and Exchanges Policy
How To Return an Item
You must return the item within 30 days of your purchase.
1. Please contact our customer service line to request an exchange or return
2. Check your email for an RMA
3. Include in your package a signed letter stating the reason for your return and the original receipt.
if you order an item that was damaged in transit or defective. You may exchange your item for a different one or color. You will not be subject to a restocking fee in this case, but the customer is responsible to return the part to us. And we will pay to ship it back to you at no other charge to the customer.
Restocking Fee – 99% of the time we do not charge Restocking Fee…
all items are subject to a 10% restocking fee, this will be deducted from your refund. Shipping is not refundable.
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
WE ARE ANTI-FRAUD. YOU SHOULD KNOW THE ZIP CODE AND THE CSS OTHERWISE CITIBANK WILL REJECT YOUR PURCHASE.
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Mailing Address for Check/Money Order
RC Turtle LLC
all orders before 3 PM EST are shipped within 24 hours Monday – Friday 8 am – 5 pm.
Any time after 3 PM EST, the order will be ship the following day.
We use the following carriers to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
the rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders ( Very Important )
If an item is on back order. RC Turtle LLC will ship the product as soon as the item becomes available. Backorders can take from 1-2 weeks. Or the other will automatically cancel and refund back to the customer account.